Privacy Policy
Last updated: March 29, 2026
1. Scope
This Privacy Policy explains how AutoParts ("we", "our", or "us") collects, uses, stores, and shares personal data when you use our website and mobile app. Our products and services are intended for users in India.
2. Data We Collect
2.1 Information you provide
We may collect the following when you register, buy, sell, book services, or contact support:
- Name, phone number, email address, and login details
- Delivery and billing addresses
- Business profile details for sellers and partners
- Vehicle details and service booking information
- Order history, invoices, payment status, and support chats
2.2 Information collected automatically
When you use our website or app, we may automatically collect:
- Device type, operating system, browser/app version, and IP address
- Usage events such as page views, searches, and order actions
- Crash logs and diagnostics to improve stability
- Cookie and session data for authentication and preferences
2.3 Optional permissions
On mobile, you may grant optional permissions such as camera (barcode scan), contacts (POS customer pickup), and location (address help). You can disable these permissions anytime in device settings.
3. Why We Use Data
We process data for legitimate platform operations, including:
- Account creation, login, security checks, and fraud prevention
- Order processing, fulfillment, payment reconciliation, and invoice generation
- Service booking management and communication updates
- Customer support and issue resolution
- Analytics and product improvement
- Legal compliance and record keeping under applicable laws
4. Sharing of Information
We share data only where required to run the platform:
- Vendors: Payment, hosting, communication, analytics, and logistics service providers
- Businesses on the platform: Sellers, buyers, and service providers involved in your transaction
- Authorities: Where disclosure is required by law, legal process, or government request
- Corporate transactions: In merger, restructuring, or acquisition scenarios
We do not sell personal data for third-party advertising.
5. Cookies and Similar Technologies
We use cookies and similar tools for login sessions, cart continuity, preferences, and performance. You may control cookies from browser settings, but some features may not work properly if cookies are blocked.
6. Data Security
We use access controls, token-based authentication, encrypted transport (HTTPS), monitoring, and least-privilege controls where possible. No system is completely secure, but we continuously improve safeguards.
7. Data Retention
We retain personal data only as long as needed for service delivery, legal requirements, tax and accounting records, fraud prevention, and dispute management. We delete or anonymize data when retention is no longer required.
8. Your Choices and Rights
Subject to applicable Indian law, you may request:
- Access to personal data we hold about you
- Correction of inaccurate or outdated information
- Deletion of account-linked data where legally permitted
- Withdrawal from promotional communication
- Account closure requests
9. Children's Privacy
Our platform is intended for users aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has shared data with us, contact us for removal.
10. Third-Party Services and Links
Our website and app may contain links or integrations from third-party providers. Their privacy practices are governed by their own policies. Please review those policies before sharing data.
11. India-Specific Note
AutoParts currently operates for India-focused users and transactions. Data handling and dispute processes are aligned with applicable Indian legal and regulatory requirements.
12. Policy Updates
We may revise this Privacy Policy periodically. Any material change will be reflected on this page with an updated date. Continued use of our services after updates means you accept the revised policy.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: privacy@inautoparts.com
Support: support@inautoparts.com
Address: 371/b, Block A, Anand Pur Dham, Karala, New Delhi 110081, India